FAQs

Products with ‘Fast Delivery’ label may take up to 5 working days.

Standard shipping may take 7 to 15 business days.

Customized products may take 10-20 business days to be delivered.

Once your order leaves Roneck you will get an email with a tracking number to your email address provided during checkout or a message to your mobile phone.

 Payment upon delivery is only available inside Lebanon.

You can exchange your order inside Lebanon only . You can check our Return Policy by clicking HERE

For exchange requests please contact us via WhatsApp +16469332914

Once your order ships from Roneck, you’ll receive a tracking number via email or a text message to the mobile number provided at checkout.

To track your order click HERE

Customs fees are the taxes applied on products when they’re shipped across countries.

We do not calculate taxes during checkout.

Please check your country’s import law, if applied, before ordering.

Yes, if you act fast you can cancel or change your order within 24 hours of placing it.
You’ll have to contact us via WhatsApp +16469332914 and provide us with your order number and what you need to change in your order.

Multiple discount and promo coupons cannot be combined.
However, multiple referral coupons can be used in one order.

Absolutely!

Refer a friend and win a 15% discount on your next order!

Here’s how:
✅ Create an account on our website
✅ Go to Account > Dashboard
✅ Scroll down to find your referral link (highlighted in green)
✅ Share it with your friends
✅ Enjoy a 15% discount when they set their order!

You can check our size guide by clicking HERE
Our sizes are standard, it usually match any sportswear item size you already own.

 Only VISA and MasterCards are accepted for payments.

Please use English letters only when entering your details in the checkout page.

In case your payment didn’t go through, you can contact us on our WhatsApp number and we will investigate the issue and help you fix it.

In case your order took more than the usual time to be delivered, the delivery company might had problems delivering it to you. 

Please contact us on our WhatsApp number +16469332914

You can contact us via WhatsApp +16469332914

Roneck DRYMOVE will take care of you longer the better you take care of it, so when it comes to washing DRYMOVE clothes, we recommend the following:

• Machine wash inside out in cold water with like colors.
• Use powdered detergent.
• Don’t wring excess water.
• Air dry or tumble dry on low heat (high heat can reduce DRYMOVE performance and contribute to static cling).
• Don’t use bleach, dryer sheets, or fabric softener.
• Don’t dry clean.
• If needed, iron on a cool setting to avoid damaging logos or designs.