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Answers to our most frequently asked questions
Standard shipping may take 30 business days or less.
Customized orders may take 45 business days or less.
Once your order leaves Roneck you will get an email with a tracking number to your email address provided during checkout or a message to your mobile phone.
Payment upon delivery is only available inside Lebanon.
Due to the economical situation and the ban of credit cards in Lebanon, Roneck decided to stand next to its people and ship orders to Lebanon, on Roneck expense, and hand it over to a local delivery company. The company will collect the fee of the order in Lebanese Lira. Lebanese customers will pay only the local delivery fee and not the international shipping fee.
Customs fees are the taxes applied on products when they’re shipped across countries.
We do not calculate taxes during checkout.
Please check your country’s import law, if applied, before ordering.
Yes, if you act fast you can cancel or change your order within 24 hours of placing it.
You’ll have to contact us at firstname.lastname@example.org and provide us with your order number and what you need to change in your order.
No. You can only use one coupon per order.
Only VISA and MasterCards are accepted for payments.
Please use English letters only when entering your details in the checkout page.
In case your payment didn’t go through, you can contact us on our WhatsApp number and we will investigate the issue and help you fix it.
For sponsorship requests please send us an email on email@example.com
We will look into it and get back to you in case of interest.
Roneck DRYMOVE will take care of you longer the better you take care of it, so when it comes to washing DRYMOVE clothes, we recommend the following:
- Machine wash inside out in cold water with like colors.
- Use powdered detergent.
- Don’t wring excess water.
- Air dry or tumble dry on low heat (high heat can reduce DRYMOVE performance and contribute to static cling).
- Don’t use bleach, dryer sheets, or fabric softener.
- Don’t dry clean.
- If needed, iron on a cool setting to avoid damaging logos or designs.
You can contact us via email at firstname.lastname@example.org
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